Account Set-Up Information
How long does
it take for my account to become active?
after I order?
What if I
donít receive any email and I have waited for a long time?
Hosting Account Access
Why do I get a 'Forbidden'
error when I try to access my site on your server?
Where in my account do I
put my web files?
How do I set up a MySql database for my site?
Why am I getting a
'Permission Denied' error when trying to make changes and
upload new files to my site?
Hosting Account Set-Up
1. How long does it
take for my account to become active?
Itís usually done automatically,
sometimes depending on the server load it can take little longer. Some
accounts are subject to review from our fraud department; those accounts
might take two to three hours.
2. What happens after I order?
In a short while you will receive
an email from our sales team with all your account information. This
will also include how to get started information.
3. What if I donít receive any email and I have waited for a long time?
Send an email to email@example.com
with your domain name as subject.
Hosting Account Access
If your question is not
answered here, please send an email to
contact us through live support.
1. Why do I get a 'Forbidden' error when I try to
access my site on your server?
A: The 'Forbidden' error occurs when you do not have a main page named
'index.html' uploaded to the appropriate folder in your account (Web
folder). You must name the main page of your site 'index.html'.
2. Where in my account do I put my web files?
A: Your web site files need to be uploaded into the 'web' folder in your
account so that they may be accessed on the Internet. The web folder is
the folder you arrive in when you first connect with an FTP client.
Remember that your main page must be named 'index.html'.
3. How do I set up a MySql database for my site?
A: You need to send a support request by sending email to
firstname.lastname@example.org. You will
need to include 4 items in this request. 1- the name you want for your
database. 2- the username you want for the database. 3- The password for
the database. 4- The ip address for your site. We will create the
database for you.
4. Why am I getting a 'Permission Denied' error
when trying to make changes and upload new files to my site?
A: This problem occurs when you create a new user in your control panel
other than an 'email only' user. If you add another FTP user to your
account without specifying a dedicated folder for them to have access
to, the permissions on your account become unstable. Also, if you create
another admin user other than your original admin user, the permissions
become unstable. You can only have one admin user on your account. If
you add an FTP user, you must specify a folder for them to access;
otherwise it may cause this problem. If this problem occurs, you can
have it corrected by using the 'Permission problems' link on the
customer help page to submit a ticket.
5. Why can't I pull up my site by the ip address
you sent me?
A: Our service is virtual shared hosting, meaning many sites share one
ip address. Your site is resolved only by it's domain name and cannot be
accessed in a browser by the ip address. You can, however, upload files
to your account using the ip address we provide. You can only view your
site after the name servers for your domain name have been fully
6. What is a sub domain and how do I create one?
A: A sub domain is an extension of your primary domain, in the form
subdomain.yourdomain.com. It acts as an independent site. For the sub
domains, simply create a folder with the same name as the sub domain in
your main directory. Then login to your control panel, click add sub
domain. For the hostname use the full name of the sub domain site
...i.e. subdomain.yourdomain.com. For the path, use the folder you
created (sub domain) When you are done with the setup, send us a request
to activate the sub domain by using the 'Request Sub domain Activation'
link on the Customer Help page.
7. How do I access my site using Telnet?
A: We do not have Telnet access, but you can access your site in a very
similar fashion using SSH....a more secure approach to telnet. You will
need an SSH client application, using the same username and password as
your control panel. Here is a link to a free SSH client called PUTTY:
8. How do I use the mail list feature in the
A: This feature is currently under testing and is not functional. When
it is rolled out we will post instructions on the site.
9. Why do I get a 'Page Cannot is displayed' error
when trying to access my site?
A: This error occurs when the name servers have not be updated for your
domain name. If you already had your domain name when you ordered, you
must login to the site where you registered the domain name and change
the name servers to the ones specified in your confirmation email. Even
after you make these changes; it takes 24 to 48 hours for the changes to
propagate across the Internet.
10. How do I set up Outlook Express to access my
A: For the incoming POP3 and outgoing SMTP servers in Outlook, set both
to yourdomainname.com using your own domain name. For your admin user,
the username in Outlook is simply the admin user name. For additional
email users that you create in your control panel, the username for
Outlook is the full email address (email@example.com).
11. How do I customize the 'From' field or add a
signature to my emails?
A: Login to your web mail account using the web mail
link:(yourdomainname.com/webmail). Click on 'Options', and then click
'Personal Information'. There you can set these values.